Privacy Policy

1. Introduction

At Right Whitegoods, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address.
• Appliance Information: Make, model, serial number, purchase date, service history, and current condition.
• Payment Information: Credit card details, bank account information, and billing addresses.
• Communication Records: Records of your interactions with us, including service inquiries, complaints, and feedback.
• Website Usage Data: IP address, browser type, pages visited, time and date of visit, time spent on pages, and other statistics.

3. How We Collect Information

We collect information through various channels, including:

• Direct interactions when you book a repair service, contact us, or complete forms
• Automated technologies when you visit our website, including cookies and similar tracking technologies
• Third parties, such as appliance manufacturers, parts suppliers, or payment processors

4. How We Use Your Information

We may use your information for the following purposes:

• To provide and maintain our appliance repair services
• To notify you about changes to our services
• To enable you to participate in interactive features of our service
• To provide customer support
• To gather analysis or valuable information so that we can improve our services
• To monitor the usage of our services
• To detect, prevent and address technical issues
• To send you service reminders and maintenance recommendations
• To process payments and prevent fraudulent transactions
• To comply with legal obligations

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

• To service providers who perform services on our behalf
• To comply with a legal obligation
• To protect and defend our rights or property
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• With your consent

6. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to our processing of your information
• Request restriction of processing of your information
• Request transfer of your information
• Withdraw consent at any time

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Phone: (08) 6118 6106
• Email: [email protected]
• Address: 307 Selby St N, Osborne Park WA 6017, Australia